This page explains what personal information okfun collects from Filipino players, why we collect it, how it is used, and the rights you have over your own data. We keep things straightforward so you always know exactly where you stand.
Last updated: June 2025 | Applies to all registered members in the Philippines.
We only collect what is genuinely necessary to operate a safe, fair, and compliant platform for players in the Philippines.
When you register on okfun, we collect your full name, date of birth, email address, mobile number, and any government-issued identification details required to verify your eligibility under Philippine regulations. This information is used solely to create and manage your account, confirm that you meet the minimum age requirement of 21 years, and comply with anti-money laundering and know-your-customer obligations. We do not sell or rent your identity details to any third party for marketing purposes. Your data is stored on secure servers and access is strictly limited to authorised personnel who need it to perform their job functions. If you ever update your personal details, please contact our support team so our records remain accurate.
okfun records details of every deposit and withdrawal you make, including the amount in Philippine pesos (PHP), the payment method used, transaction timestamps, and reference numbers. This information is necessary for processing payments accurately, resolving disputes, and meeting financial compliance requirements. We do not store full card numbers or full bank accountdetails on our servers; payment processors handle sensitive financial credentials directly under their own security standards. Transaction records are retained for the period required by Philippine financial regulations and are then securely deleted. If you notice any transaction on your account that you did not authorise, please contact our support team immediately so we can investigate and act promptly.
When you access okfun through your mobile browser or app, we automatically collect certain technical information such as your device type, operating system version, browser type, IP address, and session duration. This data helps us optimise platform performance, diagnose technical issues, and detect unusual patterns that may indicate fraudulent or unauthorised access to your account. We also collect information about which pages and features you use most, so we can improve the experience for all Filipino players over time. This usage data is analysed in aggregate and is not used to profile you individually for advertising purposes. You can disable certain data collection through your browser or device settings, though doing so may affect some platform features.
If you contact our support team by email or through the platform's messaging tools, we retain records of those communications including the subject matter, timestamps, and any attachments you send. These records allow us to resolve your query accurately, maintain service quality, and refer back to previous interactions if a related issue arises later. Communication records are kept for a reasonable period consistent with our support obligations and then deleted unless we are required by law to retain them longer. We may also send you transactional notifications by email or SMS, such as deposit confirmations, withdrawal updates, or security alerts — these are not promotional and cannot be fully opted out of while your account is active. If you wish to opt out of any non-essential communications from okfun, you can update your notification preferences in your account settings.
As a player in the Philippines, you have clear rights over the personal information we hold. Here is a plain-language summary of each one.
You may request a copy of the personal data okfun holds about you at any time. We will respond within a reasonable timeframe and provide the information in a clear, readable format. Requests can be submitted through our support team.
If any personal information we hold is inaccurate or out of date, you have the right to ask us to correct it. Please contact support with the updated details and we will action the change promptly after verifying your identity.
You may request that we delete your personal data, subject to our legal and regulatory retention obligations. Data that must be kept for compliance purposes cannot be deleted before the required retention period has elapsed, but we will confirm exactly what can and cannot be removed.
Where we process your data based on legitimate interest rather than legal obligation, you may object to that processing. We will review your objection and stop processing unless we can demonstrate compelling legitimate grounds that override your rights.
You may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service if you choose. Contact our support team to submit a portability request and we will respond within a reasonable period.
If you believe the data we hold is inaccurate, or that our processing is unlawful but you do not want us to delete it, you can ask us to restrict processing temporarily while the matter is resolved. We will honour such requests and notify you before lifting any restriction.
How to exercise your rights: To submit any data rights request, please email our support team at [email protected] with the subject line "Data Rights Request" and your registered account email address. We will verify your identity before taking any action and aim to respond within 30 days. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
Short, plain-language answers to what our members most often ask about how their data is handled at okfun.
If you have any questions about this Privacy Policy or want to exercise your data rights, reach out to us at [email protected]. You can also visit our FAQ page for more guidance, or create a free account and review your preferences at any time.